在线客服系统安装教程，附源码
在线客服系统源码一套可私有化部署的免费开源客服系统，基于php+mysql开发，编译后的二进制文件可直接使用无需搭开发环境，下载zip解压即可，仅依赖MySQL数据库，是一个开箱即用的网页在线客服系统，致力于帮助广大开发者/中小站长快速整合私有客服功能在线客服系统是一套交互式沟通工具，使用它可以迅速缩小你的选择范围，联系多个供应商、客户等，也可以给你的企业一个关于用户体验的重大影响。在线客服系统源
·
在线客服系统源码一套可私有化部署的免费开源客服系统，基于php+mysql开发，编译后的二进制文件可直接使用无需搭开发环境，下载zip解压即可，仅依赖MySQL数据库，是一个开箱即用的网页在线客服系统，致力于帮助广大开发者/中小站长快速整合私有客服功能
原理+安装教程
在线客服系统是一套交互式沟通工具，使用它可以迅速缩小你的选择范围，联系多个供应商、客户等，也可以给你的企业一个关于用户体验的重大影响。
在线客服系统源码基本模块：
1、用户注册登录系统：使用在线客服系统的第一步是注册表单，用户将在其中请求登录或注册选项。如果用户是新用户，则可以选择“注册”，然后输入所有这些详细信息以获得唯一的id和密码；
2、用户信息几记录系统：注册完成后，用户将获得用户id和密码使用这些详细信息，他可以登录到应用程序和使用所有功能。用户可以选择更改密码。用户可以在线和离线查看可用用户列表并执行聊天操作；
3、双向即时通讯聊天模块：在聊天模块下，用户可以查看在线和离线状态的可用用户列表。他可以选择用户并在接受后发送请求，他可以与用户聊天。用户将有更改字体和颜色的设置选项。用户可以输入一条消息，然后使用send按钮发送一条消息，该消息显示在上面的窗口下。用户可以一次与多个用户聊天，他可以查看以前的聊天记录和删除消息；
4、多用户同时响应支持模块：客服可以同时接入不同的咨询请求，并可以甚至处理优先级。
在线客服系统是当今一种新的与线上交流方式，它基本上是由在因特网上定期交换信息的人或一群人组成的。他们特别与那些有共同利益的人交流。该在线客服系统源码是一个基于web MySQL-Ajax的应用程序。对于系统的后端，使用了sqlserver，以便以后很容易检索。它就像信使一样，一个用户可以与其他用户聊天。此外，多个用户也可以在一个群中聊天。系统还会自动更新聊天记录。
该系统基本上是搭载完善的在线聊天系统，供有兴趣交换信息的用户使用。它也将有助于那些与更多的人分享信息的用户。系统由管理员和用户两部分组成。系统的用户是可以登录系统的普通用户。相反，他们将被允许在他们之间交换信息。而且，他们可以根据自己的兴趣与一群人交流。
然而，这个系统将是更有用的用户，因为他们可以加入小组聊天。系统也有一个管理员，他们可以添加和删除用户。此外，该系统还可以帮助用户寻找其他活跃的或在线或离线的用户，所有这些活动都与创建数据库chat和导入数据库中的SQL文件一起存储。
企业搭载在线客服系统源码的优势：
1、获得良好的口碑传播：29%的消费者曾告诉朋友或同事在线客服的完美体验；
2、实时聊天可以增加购买量：38%的消费者更愿意从公司购买，如果他们提供实时聊天支持；
3、实时聊天可以提高客户忠诚度：如果提供实时聊天支持，51%的消费者更有可能继续留在公司或再次从公司购买产品。而且，他们很乐意花更多的钱！在每月在线消费在250-500美元之间的人中，63%的人最有可能从提供在线聊天服务的公司购买产品并对其忠诚。
代码：
/**
*
* 前台Pc端对话窗口.
*/
class Index extends Controller
{
public function _initialize()
{
$basename = request()->root();
if (pathinfo($basename, PATHINFO_EXTENSION) == 'php') {
$basename = dirname($basename);
}
$this->assign('basename',$basename);
}
/**
*
* [home description]
* @return [type] [description]
*/
public function home()
{
$data = $this->request->request('',null,null);
$data['business_id'] = $this->request->param('business_id');
$data['groupid'] = $this->request->param('groupid');
$data['special'] = $this->request->param('special');
$data['theme'] = $this->request->param('theme','7571f9');
if (isset($data['code']) && strpos($_SERVER['HTTP_USER_AGENT'], 'MicroMessenger') !== false) {
try{
$_SESSION['Custom'] = null;
Cookie::delete('product_id');
$wechat = WechatPlatform::get(['business_id' => $data['business_id']]);
$appid = $wechat['app_id'];
$appsecret = $wechat['app_secret'];
$weixin = file_get_contents("https://api.weixin.qq.com/sns/oauth2/access_token?appid=$appid&secret=$appsecret&code={$data['code']}&grant_type=authorization_code");//通过code换取网页授权access_token
$array = json_decode($weixin,true); //对JSON格式的字符串进行编码
//{"errcode":40029,"errmsg":"invalid code"}
if(!isset($array['access_token'])){
//说明没有获取到
// $this->error('公众号access_token获取失败','https://www.baidu.com/');
echo $array['errmsg'];
exit();
}
$info = file_get_contents("https://api.weixin.qq.com/sns/userinfo?access_token={$array['access_token']}&openid={$array['openid']}&lang=zh_CN");
$infoarray = json_decode($info,true);
$data['visiter_id'] = $infoarray['openid'];
$common = new Common();
$data['visiter_name'] = $common->remove_emoji($infoarray['nickname']);
$data['avatar'] = $infoarray['headimgurl'];
if (!isset($data['groupid'])) {
$data['groupid'] = 0;
}
}catch (Exception $exception) {
$this->error($exception->getMessage());
}
}
if (!isset($data['product'])) {
$data['product'] = "";
}
if (!isset($data['special'])) {
$data['special'] = "";
}
$str = 'theme='.$data['theme']."&visiter_id=" . $data['visiter_id'] . "&visiter_name=" . $data['visiter_name'] . "&avatar=" . $data['avatar'] . "&business_id=" . $data['business_id'] . "&groupid=" . $data['groupid'] . "&product=" . $data['product']."&special=" . $data['special'];
$common = new Common();
$newstr = $common->encrypt($str, 'E', 'QQ1500203929');
$a = urlencode($newstr);
$this->redirect(request()->root().'/index/index?code=' . $a);
}
/**
* 对话窗口页面.
*
* @return mixed
*/
public function index()
{
$sarr = parse_url(ahost);
if ($sarr['scheme'] == 'https') {
$state = true;
} else {
$state = false;
}
$app_key = app_key;
$app_secret = app_secret;
$app_id = app_id;
$options = array(
'encrypted' => $state
);
$host = ahost;
$port = aport;
$pusher = new Pusher(
$app_key,
$app_secret,
$app_id,
$options,
$host,
$port
);
$common = new Common();
$is_mobile = $common->isMobile();
$url = domain;
if (isset($_SERVER['HTTP_REFERER'])) {
$from_url = $_SERVER['HTTP_REFERER'];
} else {
$from_url = '';
}
$arr = $this->request->get();
$data = $common->encrypt($arr['code'], 'D', 'QQ1500203929');
if (!$data) {
$this->redirect(request()->root().'/index/index/errors');
}
parse_str($data, $arr2);
$special = isset($arr2['special']) ? $arr2['special']:null;
if (!isset($arr2['visiter_id']) || !isset($arr2['visiter_name']) || !isset($arr2['product']) || !isset($arr2['groupid']) || !isset($arr2['business_id']) || !isset($arr2['avatar'])) {
$this->redirect(request()->root().'/index/index/errors');
}
$theme=isset($arr2['theme'])?$arr2['theme']:'7571f9';
if ($is_mobile) {
$this->redirect(request()->root().'/mobile/index/home?theme=' . $theme . '&visiter_id=' . $arr2['visiter_id'] . '&visiter_name=' . $arr2['visiter_name'] . '&avatar=' . $arr2['avatar'] . '&business_id=' . $arr2['business_id'] . '&product=' . $arr2['product'] . '&groupid=' . $arr2['groupid']."&special=".$special);
}
$content = json_decode($arr2['product'], true);
if (!$content) {
$arr2['product'] = NULL;
}
$business_id = htmlspecialchars($arr2['business_id']);
$visiter_id = htmlspecialchars($arr2['visiter_id']);
if ($visiter_id === '') {
if (empty($_SESSION['Custom']['visiter_id'])) {
$visiter_id = bin2hex(pack('N', time()));
$_SESSION['Custom']['visiter_id'] = $visiter_id;
} else {
$visiter_id = $_SESSION['Custom']['visiter_id'];
}
}
// 判断是否访问过
if ($visiter_id) {
if (!isset($_COOKIE['product_id'])) {
if ($arr2['product'] != NULL) {
$product = $arr2['product'];
$content = json_decode($arr2['product'], true);
if (isset($content['pid']) && isset($content['url']) && isset($content['img']) && isset($content['title']) && isset($content['info']) && isset($content['price'])) {
setcookie("product_id", $content['pid'], time() + 3600 * 12);
$arr2['timestamp'] = time();
$service = User::table('wolive_queue')->where(['visiter_id' => $visiter_id, 'business_id' => $business_id])->find();
if ($service) {
$service_id = $service['service_id'];
} else {
$service_id = 0;
}
$str = '<a href="' . $content['url'] . '" target="_blank" class="wolive_product">';
$str .= '<div class="wolive_img"><img src="' . $content['img'] . '" width="100px"></div>';
$str .= '<div class="wolive_head"><p class="wolive_info">' . $content['title'] . '</p><p class="wolive_price">' . $content['price'] . '</p>';
$str .= '<p class="wolive_info">' . $content['info'] . '</p>';
$str .= '</div></a>';
$mydata = ['service_id' => $service_id, 'visiter_id' => $visiter_id, 'content' => $str, 'timestamp' => time(), 'business_id' => $business_id, 'direction' => 'to_service'];
$pusher->trigger('kefu' . $service_id, 'cu-event', array('message' => $mydata));
$chats = User::table('wolive_chats')->insert($mydata);
}
}
} else {
$pid = isset($_COOKIE['product_id']) ? $_COOKIE['product_id'] : '';
if ($arr2['product'] != NULL) {
$product = $arr2['product'];
$content = json_decode($arr2['product'], true);
if (isset($content['pid']) && isset($content['url']) && isset($content['img']) && isset($content['title']) && isset($content['info']) && isset($content['price']) && $content['pid'] != $pid) {
$service = User::table('wolive_queue')->where(['visiter_id' => $visiter_id, 'business_id' => $business_id])->find();
if ($service) {
$service_id = $service['service_id'];
} else {
$service_id = 0;
}
$str = '<a href="' . $content['url'] . '" target="_blank" class="wolive_product">';
$str .= '<div class="wolive_img"><img src="' . $content['img'] . '" width="100px"></div>';
$str .= '<div class="wolive_head"><p class="wolive_info">' . $content['title'] . '</p><p class="wolive_price">' . $content['price'] . '</p>';
$str .= '<p class="wolive_info">' . $content['info'] . '</p>';
$str .= '</div></a>';
$mydata = ['service_id' => $service_id, 'visiter_id' => $visiter_id, 'content' => $str, 'timestamp' => time(), 'business_id' => $business_id, 'direction' => 'to_service'];
$pusher->trigger('kefu' . $service_id, 'cu-event', array('message' => $mydata));
$chats = User::table('wolive_chats')->insert($mydata);
}
}
}
} else {
if (!isset($_COOKIE['product_id'])) {
if ($arr2['product'] != NULL) {
$product = $arr2['product'];
$content = json_decode($arr2['product'], true);
if (isset($content['pid']) && isset($content['url']) && isset($content['img']) && isset($content['title']) && isset($content['info']) && isset($content['price'])) {
setcookie("product_id", $content['pid'], time() + 3600 * 12);
$arr2['timestamp'] = time();
$service = User::table('wolive_queue')->where(['visiter_id' => $visiter_id, 'business_id' => $business_id])->find();
if ($service) {
$service_id = $service['service_id'];
} else {
$service_id = 0;
}
$str = '<a href="' . $content['url'] . '" target="_blank" class="wolive_product">';
$str .= '<div class="wolive_img"><img src="' . $content['img'] . '" width="100px"></div>';
$str .= '<div class="wolive_head"><p class="wolive_info">' . $content['title'] . '</p><p class="wolive_price">' . $content['price'] . '</p>';
$str .= '<p class="wolive_info">' . $content['info'] . '</p>';
$str .= '</div></a>';
$mydata = ['service_id' => $service_id, 'visiter_id' => $visiter_id, 'content' => $str, 'timestamp' => time(), 'business_id' => $business_id, 'direction' => 'to_service'];
$pusher->trigger('kefu' . $service_id, 'cu-event', array('message' => $mydata));
$chats = User::table('wolive_chats')->insert($mydata);
}
}
} else {
if ($arr2['product'] != NULL) {
if ($arr2['visiter_id'] != $_SESSION['Custom']['visiter_id']) {
$product = $arr2['product'];
$content = json_decode($arr2['product'], true);
if (isset($content['pid']) && isset($content['url']) && isset($content['img']) && isset($content['title']) && isset($content['info']) && isset($content['price'])) {
$service = User::table('wolive_queue')->where(['visiter_id' => $visiter_id, 'business_id' => $business_id])->find();
if ($service) {
$service_id = $service['service_id'];
} else {
$service_id = 0;
}
$str = '<a href="' . $content['url'] . '" target="_blank" class="wolive_product">';
$str .= '<div class="wolive_img"><img src="' . $content['img'] . '" width="100px"></div>';
$str .= '<div class="wolive_head"><p class="wolive_info">' . $content['title'] . '</p><p class="wolive_price">' . $content['price'] . '</p><p>';
$str .= '<p class="wolive_info">' . $content['info'] . '</p>';
$str .= '</div></a>';
$mydata = ['service_id' => $service_id, 'visiter_id' => $visiter_id, 'content' => $str, 'timestamp' => time(), 'business_id' => $business_id, 'direction' => 'to_service'];
$pusher->trigger('kefu' . $service_id, 'cu-event', array('message' => $mydata));
$chats = User::table('wolive_chats')->insert($mydata);
}
} else {
$pid = $_COOKIE['product_id'];
$product = $arr2['product'];
$content = json_decode($arr2['product'], true);
// 判断是否是同个商品
if (isset($content['pid']) && isset($content['url']) && isset($content['img']) && isset($content['title']) && isset($content['info']) && isset($content['price']) && $content['pid'] != $pid) {
$service = User::table('wolive_queue')->where(['visiter_id' => $visiter_id, 'business_id' => $business_id])->find();
if ($service) {
$service_id = $service['service_id'];
} else {
$service_id = 0;
}
$str = '<a href="' . $content['url'] . '" target="_blank" class="wolive_product">';
$str .= '<div class="wolive_img"><img src="' . $content['img'] . '" width="100px"></div>';
$str .= '<div class="wolive_head"><p class="wolive_info">' . $content['title'] . '</p><p class="wolive_price">' . $content['price'] . '</p>';
$str .= '<p class="wolive_info">' . $content['info'] . '</p>';
$str .= '</div></a>';
$mydata = ['service_id' => $service_id, 'visiter_id' => $visiter_id, 'content' => $str, 'timestamp' => time(), 'business_id' => $business_id, 'direction' => 'to_service'];
$pusher->trigger('kefu' . $service_id, 'cu-event', array('message' => $mydata));
$chats = User::table('wolive_chats')->insert($mydata);
}
}
}
}
}
$channel = bin2hex($visiter_id . '/' . $business_id);
$visiter_name = htmlspecialchars($arr2['visiter_name']);
$avatar = htmlspecialchars($arr2['avatar']);
if ($visiter_name == '') {
$visiter_name = '游客' . $visiter_id;
}
$groupid = htmlspecialchars($arr2['groupid']);
$app_key = app_key;
$whost = whost;
$arr = parse_url($whost);
if ($arr['scheme'] == 'ws') {
$port = 'wsPort';
$value = 'false';
} else {
$value = 'true';
$port = 'wssPort';
}
$business = User::table('wolive_business')->where('id', $business_id)->find();
$rest = RestSetting::get(['business_id'=>$business_id]);
$state = empty($rest) ? false : $rest->isOpen($business_id,$visiter_id) ;
$this->assign('reststate', $state);
$this->assign('restsetting',$rest);
$this->assign('business_name',$business['business_name']);
$this->assign("type", $business['video_state']);
$this->assign("atype", $business['audio_state']);
$this->assign('app_key', $app_key);
$this->assign('whost', $arr['host']);
$this->assign('value', $value);
$this->assign('wport', wport);;
$this->assign('port', $port);
$this->assign('url', $url);
$this->assign('groupid', $groupid);
$this->assign('visiter', $visiter_name);
$this->assign('business_id', $business_id);
$this->assign('from_url', $from_url);
$this->assign('channel', $channel);
$this->assign('visiter_id', $visiter_id);
$this->assign('avatar', $avatar);
$this->assign('theme', $theme);
$this->assign('special',$special);
return $this->fetch();
}
/**
* 404页面
*/
public function errors()
{
return $this->fetch();
}
/**
* 获取排队数量.
*
* @return mixed
*/
public function getwaitnum()
{
$post = $this->request->post();
$num = User::table('wolive_queue')->where('visiter_id', $post['visiter_id'])->where("service_id", 0)->count();
return $num;
}
public function wechat()
{
$business_id = $this->request->param('business_id', '');
$group_id = $this->request->param('groupid',0);
$special = $this->request->param('special','');
$theme = $this->request->param('theme','7571f9');
if(empty($business_id)){
abort(500);
}
$wechat = WechatPlatform::get(['business_id' => $business_id]);
$APPID = $wechat['app_id'];
$REDIRECT_URI = url('index/index/home',['business_id'=>$business_id,'groupid'=>$group_id,'special'=>$special,'theme'=>$theme],true,true);
$scope = 'snsapi_userinfo';
$url = 'https://open.weixin.qq.com/connect/oauth2/authorize?appid=' . $APPID . '&redirect_uri=' . urlencode($REDIRECT_URI) . '&response_type=code&scope=' . $scope . '&state=123#wechat_redirect';
$this->redirect($url);
}
}在线客服系统源码安装方法：
要运行此系统，必须安装虚拟服务器，即XAMPP在您的电脑上（对于Windows）。
在XAMPP中启动Apache和MySQL之后，请执行以下步骤。
第一步：提取文件
第二步：复制主项目文件夹
第三步：在xampp/htdocs中粘贴/
第四步：打开浏览器并转到URL“localhost/phpmyadmin”
第五步：然后，单击databases选项卡
第六步：创建一个名为“tutorial_db”的数据库，然后单击import选项卡
第7步：单击browse file并选择“tutorial_db.sql”文件，该文件位于“database”文件夹中
第八步：创建数据库
第九步：打开浏览器并转到URL“localhost/chat_project”
源码分享
为开发者提供学习成长、分享交流、生态实践、资源工具等服务，帮助开发者快速成长。
更多推荐
5
0- 0
已为社区贡献6条内容
所有评论(0)